Sovos · 3 days ago

Technical Account Manager

Hopkins, MN

Contract

Remote

Entry, Mid Level

2+ years exp

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Enterprise Resource Planning (ERP)Enterprise Software

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Responsibilities

Serve as the primary technical point of contact for key enterprise accounts.

Assist customers with installation, configuration, maintenance, and process improvements, while identifying ways to enhance tools, reports, and documentation.

Ensure compliance with all corporate policies.

Coordinate code deployment processes involving Sovos cross-functional teams (QA, Development, Support, Sales, IT) and clients, ensuring supporting documentation meets client expectations (for both monthly planned and ad hoc deployments).

Drive technical projects from inception through Go Live and beyond.

Ensure successful adoption and delivery of all applicable Sovos products and services.

Conduct annual account review meetings, on-site visits, and coordinate account health reviews.

Perform regular case reviews based on assigned account needs.

Proactively ensure accounts are prepared for jurisdictional or seasonal requirements.

Provide innovative solutions to enhance the software based on customer feedback, demos, training, and new business needs.

Deliver training to internal teams and customers on software use and best practices tailored to specific customer business needs.

Represent assigned accounts during emergencies and manage customer-specific crisis communications.

Qualification

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Customer implementationsTechnical supportSaaS experienceSQL queriesProject management softwareCRM systemsMicrosoft OfficeBusiness acumenScripting