200+ applicants

Company

Stripe · 7 hours ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

$108K/yr - $163K/yr

5+ years exp

Maximize your interview chances

FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Stripe

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide a gold standard experience to your assigned accounts’ key stakeholders

Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

Foster long term user relationships that grow loyalty to Stripe and Stripe products

Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion

Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe

Lead user facing meetings both in person and through video chat

Collaborate on the continued design of this support offering

Create user-facing content for long term solutions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise client-facing experienceAPI familiaritySQL proficiencyTechnical troubleshootingClient relationship managementProject managementSelf-starting mindsetPostmanXCodePythonWebhooksETLPayments industry experience

Required

5+ years experience in enterprise level client-facing work

Strong product sense and energized by the challenge of solving difficult user related problems

Strong written and verbal communication skills

Ability to lead complex integration conversations in a highly consultative and proactive manner

Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers

Familiarity with SQL and comfort building basic queries and modifying more complex ones

Strong technical troubleshooting skills and experience interfacing with technical teams

Adept client relationship management skills

Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred

Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes

Experience practicing in small to medium scale project management

Strong organizational skills and self-starting mindset

Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL

Ideal experience in the payments industry

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://stripe.com/in

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)