Be an early applicantLess than 25 applicants

Company

Original Job Post

T-Mobile · 2 days ago

Technical Account Manager

Frisco, TX

Full-time

Onsite

Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

InternetMobile

Insider Connection @T-Mobile

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Monitor progress toward resolution of customer problems including ticket tracking, resource assignment, and escalations.

Analyze process flow and tools to implement improvements for a better customer experience.

Acquire resources to resolve sensitive or chronic troubles and minimize escalations.

Provide timely feedback to management on customer trends, issues, and needs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managing technical projectsReporting experienceBusiness planningEffective matrix managementProduct knowledgeRoot cause analysisMs office suitePresentationsProblem-solvingTask managementCommunicationWireless knowledgeWireline knowledgeBusiness strategy

Required

High School Diploma/GED

2-4 years Managing Technical Projects

Less than 2 years Reporting Experience

Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions.

Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time.

Product Knowledge Solid understanding of customer technologies and all Sprint products and services in order to understand and meet customer requirements. Extensive knowledge of T-Mobile products and services for effective customer management.

Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action.

Communication Demonstrates strong business writing techniques and presentation skills on multiple levels including Customer, Vendor, and Executive..

MS Office Suite Proficient in MS Office - specifically Excel, Word, Power Point, Visio

Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers

At least 18 years of age

Legally authorized to work in the United States

Preferred

Business Strategy Knowledge of wireless and wireline business preferred

Benefits

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Paid parental and family leave

Family building benefits

Back-up care

Enhanced family support

Childcare subsidy

Tuition assistance

College coaching

Short and long term disability

Voluntary AD&D coverage

Voluntary accident coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long-term care insurance

Mobile service & home internet discounts

Pet insurance

Commuter and transit programs

Company

T-Mobile

Glassdoor

3.7

T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.

Founded in 1994

Bellevue, Washington, USA

10,001+ employees