122 applicants

Company

Varonis · 4 days ago

Technical Account Manager

USA

Full-time

Remote

Mid Level

4+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Ensure data is protected from insider threats, cyber-attacks, and policy violations

Onboard Customers to Varonis platforms and deliver ongoing value and support

Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.

Prepare and deliver quarterly business and blast radius reviews

Alongside Sales, identify and champion upsell opportunities

Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)

Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals

Serve as primary technical contact and augment our support and engineering teams

Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties

Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.

Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.

Escalate customer issues to management when appropriate

Create knowledge base content to capture new learning for customer and internal reuse.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing roleCloud technologiesCyber SecurityData Security & PrivacyWindows OSEnterprise IT knowledgeCustomer service skillsProblem-solving abilitiesSales oriented

Required

Bachelor’s Degree or equivalent experience

4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company

Experience working with Windows OS

Knowledge of enterprise IT, cloud, and security technologies

Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers

Excellent in communication, written and verbal

Proven problem-solving abilities

Commitment to customer success

Proven success in contributing to a team-oriented environment.

Sales oriented.

Proven ability to work creatively and analytically in a problem-solving environment.

Excellent communication (written and oral) and interpersonal skills.

Up to 25 % travel

Company

Varonis

Glassdoor

4.0

Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies.

Founded in 2005

New York, New York, USA

1001-5000 employees

http://www.varonis.com

H1B Sponsorship

Varonis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (4)