95 applicants
Wiz · 2 days ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Qualification
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Required
3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Company
Wiz
Wiz is a cybersecurity company that allows companies to find security issues in public cloud infrastructure.
501-1,000 employees
H1B Sponsorship
Wiz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$1.9BKey Investors
Salesforce VenturesAdvent Venture Partners
2024-05-07Series E· $1B
2023-02-27Series D· $300M
2021-10-11Series C· $250M
Leadership Team
Assaf Rappaport
Co-Founder and CEO
Yinon Costica
Co-Founder and VP of Product
Recent News
Crunchbase News
2024-06-05
2024-06-04
2024-05-30
Company data provided by crunchbase
