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Company

Broadcom · 5 hours ago

Technical Adoption Manager (TAM)

IRL-Remote Location

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Serve as a trusted advisor to help customers achieve their full potential through the adoption of VMware by Broadcom's technologies.

Work with resources across the entire VMware Broadcom organization to enable Global customers to successfully adopt, implement and support VMware by Broadcom's technologies.

Drive relationships at every level, both internally and externally, to influence positive change.

Report key account metrics and insights to VMware internal teams and contribute to TAM program development activities.

Complete a detailed five-week onboarding training plan and be mentored by fellow TAMs.

Articulate customer’s key business objectives and desired outcomes and begin crafting a joint Success Plan.

Serve as a trusted advisor during customer engagements, ensuring best-in-class execution and recommending improvements.

Partner with customers to accelerate their desired outcomes through best practice guidance.

Complete relevant technology assessments, roadmap reviews, deployment guidance, and best practices reviews.

Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops.

Present achievements and customer progress regularly through Business Reviews.

Aim to achieve VCP certification to help achieve goals and objectives.

Grow and enhance technical knowledge and soft skills through quarterly training programs.

Leverage a TAM playbook, delivery kits, and tools to guide customers through activities.

Create a Success Plan with objectives/tasks aligned to customer requirements/business objectives.

Deliver technology roadmaps & assessments that provide next step and outcome-focused plans.

Provide Solution Guidance & best practices review to identify performance optimization opportunities.

Help customers Optimize Operations to realize cost savings, reduce operational risk, and align with stated technology goals & priorities.

Provide feedback to internal Product Management and Engineering to drive awareness of customer feature requests and service adoption blockers.

Use organizational and planning skills to track customer plans and help drive them to completion.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

VMware product suiteVMware Certified ProfessionalData centre infrastructureSystem administrationCustomer-facing experienceTelco Cloud knowledgeCollaboration skillsRelationship building

Required

10+ years proven, strong core VMware product suite experience and knowledge.

A background in data centre infrastructure, operations, networking, system administration and technical architecture.

Must have VMware Certified Professional Certification (VCP) or greater certification (or be able to obtain within 90 days).

2+ years proven experience in customer-facing positions (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization).

Fast learner with the ability to explain complex technical concepts to a variety of audiences.

Highly effective working independently and in team settings.

Strong organizational skills with the ability to manage multiple customer demands.

Superb communication, presentation and interpersonal skills, including the ability to build relationships with internal and external customer teams.

Preferred

Telco Cloud knowledge is a plus.

Company

Broadcom

Glassdoor

3.3

Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.

Founded in 1991

San Jose, California, USA

10001+ employees

http://www.broadcom.com

H1B Sponsorship

Broadcom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (63)

2022 (113)

2021 (112)

2020 (79)