36 applicants

Company

Broadcom · 1 day ago

Technical Adoption Manager

Nebraska, United States

Full-time

Remote

Senior Level, Lead/Staff

$84K/yr - $150K/yr

8+ years exp

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Responsibilities

Articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer

Serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention

Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer

Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance

Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption

Presented your achievements and customer progress in regularly though Quarterly Business Review

Communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy

Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements

Use your tenured expertise with VMware’s Multi-Cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation)

Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:

Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives

Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans

Provide Solution Guidance & best practices review to identify performance optimization opportunities

Optimize Operations to confirm activities are aligned with stated technology goals & priorities

Provide Industry insights and benchmarking to realize cost savings and reduce operational risk

Present and communicate effectively and build relationships with CxO level personnel

Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff

Use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion

Help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams

Contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

VMware technologyMulti-Cloud productsCustomer-facing experienceEnterprise-level virtualizationBusiness acumenSuccess planningTechnical assessmentsBenchmarkingCollaboration skillsRelationship building

Required

Candidates MUST live in/near Remote US

Proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Experience with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements

Tenured expertise with VMware’s Multi-Cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation)

Ability to present and communicate effectively and build relationships with CxO level personnel

Organizational and planning skills to keep track of customer plans, adjusting as needed and driving them to completion

Ability to collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff

Ability to help VMware create ‘customers for life’ by collaborating with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams

8+ years related experience

Preferred

Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.

Benefits

Medical, dental and vision plans

401(K) participation including company matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company paid holidays

Paid sick leave

Vacation time

Company

Broadcom

Glassdoor

3.3

Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.

Founded in 1991

San Jose, California, USA

10,001+ employees

http://www.broadcom.com

H1B Sponsorship

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2020 (79)