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Company

Broadcom · 3 hours ago

Technical Adoption Manager

Erie-Meadville Area

Full-time

Remote

Senior Level, Lead/Staff

$84K/yr - $135K/yr

8+ years exp

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Responsibilities

Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.

Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance

Identify customer use cases and opportunities to further adoption and consumption

Present your achievements and customer progress in regularly though quarterly Business Reviews

Communicating key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy

Developed trusted advisor status with key customer stakeholders, customer team members, and internal stakeholder (ex: Account Directors, Solution Architects, Partner resources)

Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Draw on your experiences with enterprise-level virtualization and ability to map VMware Cloud Foundation solutions to the customer’s unique business and technical requirements

Use your tenured expertise with VMware Cloud Foundation component solutions (Infrastructure SDDC (vSphere, VCF), NSX Networking, Aria Operations, Aria Automation, Aria Operations for Networks, Aria Operations for Logs, HCX, etc…)

Utilize a TAM playbook, delivery kits, and tools, which you will use to drive consumption and adoption

Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives

Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans

Provide Solution Guidance & best practices review to identify performance optimization opportunities

Optimize Operations to confirm activities are aligned with stated technology goals & priorities

Provide Industry insights and benchmarking to realize cost savings and reduce operational risk

Present and communicate effectively and build relationships with CxO level personnel

Collaborate with multi-functional Broadcom project teams which could consist of consultants, engineers, product management and support staff

Join the Broadcom customer account teams as a critical member of the team acting as the customer advocate, collaborating on successful account strategies, and taking ownership of consumption and adoption success for our customer.

Working closely with Partner resources to ensure success for your common customer needs and outcomes.

You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion.

You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

VMware Cloud FoundationBusiness acumenVirtualizationSDDC vSphereSDDC VCFNSX NetworkingAria OperationsAria AutomationHCXCollaboration skills

Required

Candidates MUST live in/near Pennsylvania, Ohio, Tennessee, North Carolina, South Carolina, or Virginia

8+ years related experience required

Proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Experience with enterprise-level virtualization and ability to map VMware Cloud Foundation solutions to the customer’s unique business and technical requirements

Tenured expertise with VMware Cloud Foundation component solutions (Infrastructure SDDC (vSphere, VCF), NSX Networking, Aria Operations, Aria Automation, Aria Operations for Networks, Aria Operations for Logs, HCX, etc.)

Ability to present and communicate effectively and build relationships with CxO level personnel

Legal authorization to work in the U.S. is required