104 applicants

Company

Oracle · 15 hours ago

Technical Analyst 1-Support

United States

Full-time

Remote

Entry Level

$21.97/hr - $42.88/hr

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Responsibilities

Work involves problem solving with assistance and mentorship in understanding and applying company policies and procedures.

You will be responsible for performing fixing investigations by gathering information, solving tools, shadowing end users, and testing workflows internally and externally.

In addition, you will prioritize work based on severity and vitality balancing client and business needs.

You will collaborate among and across teams to ensure issues are addressed by the appropriate individuals, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Information TechnologiesClient CommunicationTechnical Support

Required

Experience or education in information technologies.

Willingness to learn.

Ability to perform fixing investigations by gathering information, solving tools, shadowing end users, and testing workflows internally and externally.

Ability to prioritize work based on severity and vitality balancing client and business needs.

Ability to collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

Ability to document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Availability to support a scheduled on call rotation for critical client issues specific times throughout the year.

Ability to represent the team at key internal or client meetings planned or whenever vital.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)