70 applicants

Company

Oracle · 3 hours ago

Technical Analyst 1-Support

United States

Full-time

Remote

Entry Level

$21.97/hr - $42.88/hr

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Responsibilities

You will provide technical support for internal tools/applications and processes.

In this role you will proactively monitor system/application alarms, investigate, analyze, resolve or escalate alarms and service requests. Your responsibility also includes, prioritizing and managing work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications.

Additionally, you will troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables and updating database fields

Provide technical and customer support for healthcare providers via Phone using troubleshooting skills and tooling.

Collect and review logging for customer issues.

Review proactive monitoring to correlate alerting to customer issues

Reviewing and collecting information for technical investigation through capturing logging, querying database tables, etc.

Collaborate with other engineers within the Immediate Response Center along and product teams across Oracle Health.

Prioritize work queue based on severity and urgency balanced with customer and business needs.

Own a web conference bridge call to page out and drive major incidents toward resolution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux/UnixSQLApplication SupportRemedyServiceNowJiraPhone-based supportEscalation managementTechnical support

Required

U.S. Citizenship on U.S. soil is required.

Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.

Candidate must be willing to work a 5-5-4 shift (5 days on, 5 off, 4 on…etc.), preferably working the hours of 7PM - 7AM Central Time.

Experience providing phone-based customer/technical support and/ or escalation management

Good Knowledge and hands on experience with Linux/ Unix(command-line) and/ or SQL

Preferred

Experience in Application Support

Use of ticket documentation system - Remedy, ServiceNow, Jira etc.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

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2022 (1124)

2021 (1049)

2020 (764)