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Company

myGwork - LGBTQ+ Business Community · 15 hours ago

Technical Analyst 4-Support

Austin, TX

Full-time

Remote

Mid Level

$36.06/hr - $57.69/hr

4+ years exp

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Responsibilities

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs.

Offer strategic technical support to assure the highest level of customer satisfaction.

Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ASM architectureRAC architectureLarge Database management systemsC programmingC++ programmingClustering technologiesUnix operating systemLinux operating systemWindows operating systemHardware Debugging

Required

Master’s Degree In Computer Science, Engineering, Or Related Technical Field

4 Years Of Work Experience In Job Offered Or 4 Years Of Work Experience In a Technical Analyst-related Occupation

ASM architecture and RAC architecture

Clustering technologies from different vendors

Large Database management systems

Programming and troubleshooting in C and C++

Unix, Linux, and Windows operating systems

Hardware Debugging

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance