Be an early applicantLess than 25 applicants

Company

Oracle · 6 hours ago

Technical Analyst 4-Support

United States

Full-time

Remote

Mid Level

$31.83/hr - $67.93/hr

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Data GovernanceData Management

H1B Sponsor Likely

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Responsibilities

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.

A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Services may be frequently provided by on-site customer visits.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PCAC3OLVMZS StorageTechnical SupportCustomer Escalation ManagementAutomated TechnologyCustomer Relationship Management

Required

Expertise in technical problem solving/problem avoidance

Ability to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues

Experience in providing strategic technical support to assure the highest level of customer satisfaction

Ability to facilitate customer relationships with Support

Experience in providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Experience with strategic products including PCA, C3, OLVM and ZS Storage

Ability to drive product quality and Customer Escalation Management across the organization globally

Willingness to provide services frequently through on-site customer visits

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)