HCA Healthcare · 2 weeks ago

Technical Analyst

Charleston, SC

Full-time

Onsite

Entry Level

1+ years exp

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Responsibilities

Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users

You will analyze and provide hands-on support for simple to moderate inquiries.

You will log and track problems; review problem tracking databases

Perform facility-based moves, adds, and changes (MACs), as needed

You will maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures

Aid and train users on division and facility technology

Qualification

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Information SystemsIT ExperienceA+ CertificationMicrosoft Product CertificationCustomer SupportProblem TrackingDocumentation

Required

One year of IT experience

Valid state driver’s license

Preferred

Bachelor’s degree in information systems or a healthcare-related field

A+ and Microsoft Product certifications

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.