200+ applicants
Relatient · 1 week ago
Technical Analyst
United States
Full-time
Remote
Entry Level
$20/hr - $27/hr
1+ years exp
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Insider Connection @Relatient
Responsibilities
Enhance overall Relatient client experience
Resolve client complaints and product troubleshooting via phone, email, and/or support cases
Submit and assign support cases to the appropriate department
Monitor support portal and keep client updated on status of case(s)
Properly prioritize client requests
Guide client with solutions when issue appears to be user error/lack of knowledge
Utilize computer technology to handle high call/support ticket volume
Work with team leads to ensure proper customer service is being delivered
Close out or open call/email records in support portal
Transfer clients to appropriate department(s)
Inform support team when issue(s) are high priority
Basic research of issues before assigning case(s)
Web Portal training/support
Client notification of case resolution(s)
Qualification
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Required
Bachelor's degree or equivalent experience in lieu of a degree is required.
1+ years of experience in a customer support role, preferably in a technical support role.
Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
Basic understanding of programming / scripting language(s)
Company
Relatient
Patient Engagement and Population Health solutions that live in the cloud. They put your EHR and PM data to its highest use, by automating
201-500 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Brighton Park CapitalJim Sohr
2019-11-14Private Equity· Undisclosed
2018-09-12Series Unknown· Undisclosed
2014-01-22Series A· Undisclosed
Leadership Team
Jeff Gartland
Chief Executive Officer
Kevin Montgomery
Co-Founder and Chief Technology Officer
Recent News
Company data provided by crunchbase
