Rochester Software Associates · 8 hours ago
Technical Analyst
Rochester, NY
Full-time
Remote
Mid, Senior Level
$50K/yr - $70K/yr
5+ years exp
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Responsibilities
Install and upgrade enterprise-class software solutions for our customers
Provide technical support to help our customers succeed with our solutions
Collaborate with your peers, customers, partners, sales reps, IT organizations, software engineers, project managers, and product managers
Project-manage installations, upgrades, and projects; provide timely status reports on same
Enter and maintain all relevant information in RSA’s CRM system
RSA is a company that requires treating all people with respect
Qualification
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Required
A minimum of a 2-year degree or 5+ years of experience in a relevant field is required.
Working knowledge of command-line Linux/Unix
Experience solving technical challenges
Troubleshooting of software and systems
Highly organized and detail-oriented
Flexibility to manage competing priorities in a highly dynamic work environment
Excellent verbal and written communication
Ability to communicate with people of all levels of technical understanding
Customer Service support experience in a technical environment
Preferred
A technology-related degree is strongly preferred, as are advanced degrees.
Experience with firewall and network troubleshooting
Experience with any of the following: SSH, LDAP/AD, Single Sign On
Certifications in security, networking, project management, operating systems, etc.
Knowledge of production printing and associated technologies
Managing and documenting long term technology projects
Linux shell scripting
Company
Rochester Software Associates
Rochester Software Associates is a computer software company offering output management and conversion software.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
