Salesforce · 16 hours ago
Technical Architect/ Director
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Artificial Intelligence (AI)Cloud Computing
Comp. & BenefitsH1B Sponsor Likely
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Responsibilities
Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
Provide oversight and governance for project architecture on large multi-cloud implementations
Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
Successfully lead multiple strategic clients simultaneously
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Show continued professional growth and development
Act as an advisor on sophisticated issues and engagements, exercising discretion and latitude in reaching critical goals.
Lead cross-functional teams and mentors others
Lead to a minimum billable utilization target
Proactively mitigate and handle critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
Qualification
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Required
5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.
10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
2+ years of sizing and scoping Salesforce projects.
At least one of Salesforce Application or System Architect certifications
Ability to travel; up to 25%
Preferred
5+ years’ operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects
CTA (Certified Technical Architect) designation or on the path toward one with previous Technical Architecture experience highly preferred.
Multiple Salesforce certifications in Architecture
5+ years of enterprise-level project or program management experience
Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational competence
Delivery focused: Previous experience leading teams of architects to delivery complex Salesforce Solutions
Excellent analytical & problem solving skills
Validated ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
BA/BS degree or foreign equivalent
Benefits
Incentive compensation
Equity
Benefits
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1485)
2022 (1712)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergenceHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
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