The Storage Group · 5 hours ago

Technical Client Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Receive and respond to client queries, troubleshoot, and resolve technical requests in a timely and accurate manner via telephone, email, chat, and ticket system.

Respond to and assist tenant user issues with online move-in system such as password resets, payment issues via telephone, email, chat or ticket system.

Provide technical support and resolve tickets regarding website content changes, image compression/changes, plug-in installation, fix design errors including CSS or HTML

Add script to websites as needed

Assist with Gmail Suite emails

Make updates or edits to website through FTP access and/or ManageWP

Remove domains and websites from Servers

Facilitate completion of activities for our proprietary Tenant Move-In Suite for pricing, Esign, and autopay options

Update Website Plugins to current versions

Other as needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportPHPHTMLWordPressCSSDomain ManagementGmail SuiteC-PanelHubSpot CRMFTP AccessManageWPImage CompressionWeb PagesCan-Do Attitude