Bask Health · 3 days ago

Technical Consultant (Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Ensure that Enterprise customers are receiving and understanding the value of the platform

Provide product expertise and strategic consultation during the Enterprise customer journey

Provide training sessions to Enterprise customers

Attend onboarding and pre-production calls as a technical authority

Work with other members of CS to provide assistance both internally and externally

Develop close partnerships with the CSM team to understand customers' goals

Ensure customers have immediate concerns resolved but with a long-term outlook

Specialize in a few product areas and own that within the team

Improving existing, and identifying new, internal documentation, processes and policies

Assist and coordinate with Customer Success Managers with Enterprise requests

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Next.jsFrontend DevelopmentCustomer SuccessIncident ManagementModern Web ArchitectureServerless ComputingReactTechnical WritingNode.jsCDNsCaching TechniquesMonoreposCI/CD PipelinesDNSExceptional Communication Skills