Vercel · 1 day ago
Technical Consultant
United States
Full-time
Remote
Mid Level
$128K/yr - $180K/yr
3+ years exp
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Responsibilities
Ensure that Enterprise customers are receiving and understanding the value of the platform.
Provide product expertise and strategic consultation during the Enterprise customer journey.
Provide training sessions to Enterprise customers.
Attend onboarding and pre-production calls as a technical authority.
Know the Vercel platform and Next.js framework inside and out, learning daily.
Work with other members of CS to provide assistance both internally and externally.
Develop close partnerships with the CSM team to understand customers’ goals.
Work with external engineering and infrastructure teams to convey product gaps and needs.
Ensure customers have immediate concerns resolved but with a long-term outlook.
Specialize in a few product areas and own that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assist and coordinate with Customer Success Managers with Enterprise requests.
Qualification
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Required
You lead by example and develop more junior members of the team.
You understand modern web architecture, frontend development, and serverless computing.
You are experienced with incident management and procedural communication.
You possess exceptional communication skills.
Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup.
You are comfortable working with a fully remote, globally distributed team.
You have a passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company.
5+ years experience with front-end web development or using React in a production setting.
Preferred
Have experience using Next.js.
Have experience supporting backend runtime environments, especially Node.js.
Have experience with CDNs and a good understanding of caching techniques.
Work with monorepos and/or custom, complex CI/CD pipelines.
Thoroughly understand DNS and can explain this clearly to others.
Benefits
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel is a software company that provides cloud infrastructure services to save and secure personalized web.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$563MKey Investors
AccelBedrockGoogle Ventures
2024-05-16Series E· $250M
2021-11-23Series D· $150M
2021-06-23Series C· $102M
Leadership Team
Guillermo Rauch
CEO & Founder
Malte Ubl
CTO
Recent News
2024-11-19
2024-11-06
2024-06-04
Company data provided by crunchbase
