Sigital ยท 4 hours ago
Technical Consultant-ServiceNow IT Operations Management (ITOM)
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesConsultingInformation Technology
No H1B
U.S. Citizen Only
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Responsibilities
Lead implementation of ServiceNow ITOM and CMDB solutions including configuring and workflow design and implementation.
Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
Serve as a liaison between client and technical implementation team
Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in Agile-Scrum framework by writing epics and user stories.
Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Qualification
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Required
Minimum of two + years of recent technical experience as a ServiceNow ITOM technical consultant
Demonstrable experience with successfully delivering customer implementations of ServiceNow IT Operations Management applications
Strong understanding of IT infrastructure, including troubleshooting Windows/Linux server and network issues
ServiceNow Certified Implementation Specialist- Discovery
ServiceNow Configuration Management Database (CMDB) Fundamentals
Strong understanding of ServiceNow functions, processes, and best practices
Knowledge and experience in Agile methodology, including creation of user stories
Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Excellent communication skills, both written and verbal
Must be a US Citizen and located in the US
Preferred
ServiceNow Certified Implementation Specialist- Event Management
ServiceNow Certified Implementation Specialist- Service Mapping
ServiceNow Certificate Inventory and Management
Benefits
Healthcare benefits
401K plan
Company
Sigital
Sigital provides IT and management consulting services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
