Cisco · 1 week ago

Technical Consulting Engineer

United States

Full-time

Remote

Senior Level

8+ years exp

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Communications InfrastructureEnterprise Software

Growth Opportunities

Hiring Manager

Viral Sagar CPHR Candidate

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Responsibilities

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and solving problems application issues and issues resolution or customer concern.

Root cause analysis, management communication and client relationship management in partnership with Infrastructure/Service Support team members.

Responsible for deploying the regular code updates across all the environments including Dev/QA/Staging.

Diagnose Problems/Issues/Defects and be able to communicate well with the customer.

Investigate technical issues with client integrations or internal system and Guiding customers though setup/using of platform features and APIs.

Delegate issues to downstream teams for deeper investigation

Coordinate with Development team to seek and devise solutions.

Maintain documentation and playbooks related to Support and System Operations

Work in a Ticketing environment (i.e., Tivoli, ServiceNow)

Qualification

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AWS ServicesVPCEC2EBSEFSSNSRDSDynamoDBLinux servicesShell ScriptingPythonRelational DatabasesMYSQLMSSQLIntegration Tools (Jenkins)Planning Tools JIRAPlanning Tools GitHubJavaLinuxTomcatJbossWeb Application DeploymentSQLProblem-SolvingAdaptability