200+ applicants

Company

Netflix · 2 days ago

Technical Content Designer, Customer Service

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $190K/yr

5+ years exp

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Digital EntertainmentMedia and Entertainment

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Netflix

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Responsibilities

Lead large complex editorial projects end to end including setting content strategy, goals, timelines, and reporting

Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)

Ensure consistent content style, tone, and format meet the evolving expectations of a global audience

Partner closely with support operations, localization, legal, product design, and engineering teams

Create, maintain, and update style guides and editorial training

Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementUI WritingInformation ArchitectureContent Management SystemsData-driven AnalysisRelationship Building

Required

BS/BA degree

5+ years of relevant experience

Exceptional writing, editing, project management, and communications skills

Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environment for a consumer audience

Experience writing for different platforms e.g. computer, mobile, or TV

Experience with information architecture and content management systems

Preferred

Desired qualities: independent, self-starter, innovative thinking, curious, action oriented, ability to drive improvements, strong relationship builder, superior communication skills including storytelling, highly adaptable, and able to thrive in a fast-paced environment

Benefits

Health Plans

Mental Health support

401(k) Retirement Plan with employer match

Stock Option Program

Disability Programs

Health Savings and Flexible Spending Accounts

Family-forming benefits

Life and Serious Injury Benefits

Paid leave of absence programs

35 days annually for paid time off to be used for vacation, holidays, and sick paid time off

Flexible time off

Company

Netflix

Glassdoor

4.1

Netflix is an online streaming platform that enables users to watch TV shows and movies.

Founded in 1997

Los Gatos, California, USA

10,001+ employees

https://www.netflix.com

H1B Sponsorship

Netflix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (146)

2022 (237)

2021 (290)

2020 (239)