44 applicants

Company

Amazon · 1 day ago

Technical CS Associate - Hiring our Heroes Fellowship, Blink

Florida, United States

Full-time

Remote

Mid Level

3+ years exp

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H1B Sponsor Likely

Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Must be an approved candidate for Hiring our Heroes (HoH) 25-1 Cohort

Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email

Working with other customer support teams to ensure a consistent and high-quality level of support

Being a voice and advocate for our customers when something doesn’t feel right

Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments

Acting as an advocate for our customers by reporting and acting on observed areas for improvement

Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Assisting with customer communication during Blink’s critical launches and support events

Working across the customer service spectrum to ensure a consistent and highest-quality level of support

Developing detailed knowledge about specific product lines and features

Driving projects that improve support-related processes

Supporting Blink Subscription service

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportWiFi NetworkingFirewall ConfigurationsMobile Device SupportTechnical DocumentationZendesk CRMBilingual (English/Spanish)

Required

3+ years of customer service experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

2+ years of experience in technical support that is focused first and foremost in customer success

2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)

2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services

1+ years providing technical support for mobile devices and platforms (iOS, Android)

Ability to work remotely

Excellent verbal and written communications skills required in both English and Spanish

Preferred

2+ years of customer service experience

A drive to dig into the details of a system or process to solve customer problems

Ability to document technical customer issues into notes that are consumable by other users

Technical curiosity and excitement to learn new technologies and help customers succeed

Excellent oral and written communication skills

Proven success in a fast paced support environment

Experience using Zendesk CRM

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)