Veolia North America ยท 5 hours ago
Technical Customer Advisor- Strategic Partner Accounts
Boston, MA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
Coordinate communications (both internal and external) for all aspects of customer and technical service.
Analyze, plan and facilitate resolutions for customer service and technical issues.
Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
Other duties and responsibilities as assigned by Customer Excellence Manager.
Qualification
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Required
Demonstrable experience in customer service/ fulfillment.
Experience of waste management and disposal.
High School diploma with minimum of 1 year experience in similar field.
Strong customer relationship/ management skills.
Focus on meeting customers needs, offering the least complex and most efficient solution for ESS.
High attention to detail.
Highly organized and structured - able to follow a standard process.
Able to work collaboratively across different functions and to secure help from colleagues.
Strong verbal and written skills.
Veolia training as required.
Preferred
Preferred degree or equivalent experience in science, mathematics, or business.
Technical knowledge of waste management and disposal preferred.
Benefits
Paid time off policies
Health, dental and vision insurance
Employer sponsored 401(k) plan
Company
Veolia North America
Veolia North America helps customers address environmental and sustainability challenges in energy, water and waste.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
BizTimes - Milwaukee Business News
2023-10-12
Company data provided by crunchbase
