82 applicants

Company

Cox Automotive Inc. · 3 hours ago

Technical Customer Care Specialist I

USA

Full-time

Remote

Entry Level

$15.87/hr - $23.75/hr

1+ years exp

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Comp. & Benefits

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Responsibilities

Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)

Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns

Research technical problems with the aim of finding the best possible solution

Work with internal team members via cases, phone, email and IM to escalate system and client issues

Analyze data to resolve complex technical issues

Use critical thinking and problem-solving skills to resolve a wide variety of issues

Follow up with client requests in a timely manner

Correctly document all work in a case system

Manage escalation cases with professionalism and a focus on client satisfaction

Mentor team members to improve the departments overall success and client satisfaction

Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries

Works on other projects as assigned by their Manager/Supervisor

Attend training sessions to improve and/or maintain skill sets

Maintain professionalism while working with clients, co-workers, and leadership

Ability to work under pressure and against deadlines

Ability to use discretion in managing confidential client data

Ability to follow outlined processes and demonstrate good judgment

Ability to work well independently and with a team

Ability to analyze different types of data to draw conclusions

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service skillsData analysisJava programmingAttentivenessService delivery

Required

High School Diploma or GED required

Previous customer service work experience

Must possess strong customer service skills and client focus

Excellent communication skills, both verbal and written

Organizational skills

Problem solving abilities

Technical capacity

Professionalism

Attentiveness

Critical thinking and problem solving

Service delivery

Meeting schedules and deadlines

Data analysis

Preferred

1+ years relevant/related work experience preferred

Coding/programming experience with a tool such as Java is preferred

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Health care insurance (medical, dental, vision)

Retirement planning (401(k))

Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)