interface.ai · 2 days ago
Technical Customer Success Manager
United States, Remote
Full-time
Remote
Senior Level
$110K/yr - $140K/yr
5+ years exp
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Responsibilities
Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
Gathering technical requirements and artifacts
Act as a technical and non technical liaison between key stakeholders
Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
Provide regular updates and reports to internal stakeholders on client health and usage.
Qualification
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Required
Bachelor's degree in Business Administration, Marketing, Communications, or related field.
5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
Strong understanding of SaaS business models and software development lifecycles.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.
Preferred
Experience working with AI-powered technologies or customer experience platforms is a plus.
Benefits
Remote First Policy
Medical/Dental/Vision Insurance
PTO & Holidays
Life Insurance
Company
interface.ai
interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Avataar Venture Partners
2024-10-22Series A· $20M
2024-10-22Debt Financing· $10M
Leadership Team
Srinivas Njay
Founder and CEO
Recent News
Fast Company
2024-11-12
The SaaS News
2024-10-23
Company data provided by crunchbase
