Technical Customer Support Representative @ Intertek | Jobright.ai
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Technical Customer Support Representative jobs in 5301 Riata Park Court, Austin, TX, 78727, US
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Intertek · 1 day ago

Technical Customer Support Representative

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Responsibilities

As part of the Client Success team, the Technical Support Representative will play an integral role in the customer relationship through technical support of our SaaS, learning platform
Provide technical support resolution via email, phone and screen sharing
Build a relationship with the customer and proactively follow-up through issue resolution.
Create, track, and resolve support tickets for clients.
Communicate directly with customers verbally and written, utilizing active listening, and setting the tone for the interaction (empathy, positivity, patience)
Train customer on notable features and best use of products
Support Associate Technical Support Engineers in both training and troubleshooting.
Document details of conversations and interactions in a timely manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical customer supportSaaS environmentPC issuesTablet issuesMS OfficeWindows applicationsCustomer service skillsBilingual skills

Required

2+ years experience in technical customer support in a SaaS environment
Experience troubleshooting basic PC and tablet (iOS and Windows) issues
You are proficient in MS Office and Windows-based applications
Comfortable spending most of your work day responding to customers over the phone.
Outstanding customer service skills, including strong written and communication skills
Ability to learn and understand complex technical concepts
A successful track record of meeting, exceeding goals, and balancing multiple high priority initiatives, in challenging environments
A passion for customer service
High School Diploma
This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Preferred

Bachelor’s degree or some form of higher education
Bilingual language skills preferred

Benefits

Medical
Dental
Vision
Life
Disability
401(k) with company match
Generous vacation / sick time (PTO)
Tuition reimbursement
More

Company

Intertek

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Provider of Quality and Safety Solutions

Funding

Current Stage
Public Company
Total Funding
$4.4M
2010-11-02Grant· $4.4M
2002-05-29IPO

Leadership Team

J
Jonathan Timmis
Group CFO
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Company data provided by crunchbase
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