Intertek · 1 day ago
Technical Customer Support Representative
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ConsultingTraining
No H1B
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Responsibilities
As part of the Client Success team, the Technical Support Representative will play an integral role in the customer relationship through technical support of our SaaS, learning platform
Provide technical support resolution via email, phone and screen sharing
Build a relationship with the customer and proactively follow-up through issue resolution.
Create, track, and resolve support tickets for clients.
Communicate directly with customers verbally and written, utilizing active listening, and setting the tone for the interaction (empathy, positivity, patience)
Train customer on notable features and best use of products
Support Associate Technical Support Engineers in both training and troubleshooting.
Document details of conversations and interactions in a timely manner
Qualification
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Required
2+ years experience in technical customer support in a SaaS environment
Experience troubleshooting basic PC and tablet (iOS and Windows) issues
You are proficient in MS Office and Windows-based applications
Comfortable spending most of your work day responding to customers over the phone.
Outstanding customer service skills, including strong written and communication skills
Ability to learn and understand complex technical concepts
A successful track record of meeting, exceeding goals, and balancing multiple high priority initiatives, in challenging environments
A passion for customer service
High School Diploma
This is a remote position; however, applicants must reside in and be able to legally work in the United States.
Preferred
Bachelor’s degree or some form of higher education
Bilingual language skills preferred
Benefits
Medical
Dental
Vision
Life
Disability
401(k) with company match
Generous vacation / sick time (PTO)
Tuition reimbursement
More
Company
Intertek
Provider of Quality and Safety Solutions
Funding
Current Stage
Public CompanyTotal Funding
$4.4M2010-11-02Grant· $4.4M
2002-05-29IPO
Recent News
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2024-11-28
2024-05-27
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