ElevenLabs · 1 day ago
Technical Customer Support Specialist - United States
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.
Qualification
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Required
2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience.
Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations.
Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React.
Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support.
Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision.
Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams.
Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone.
Driven: Strong work ethic with a commitment to excellence and continuous improvement.
Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals.
Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities.
AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology.
Preferred
Prior experience working in a startup with international, remote teams is highly valued.
Bonus points if you are already familiar with and use ElevenLabs products!
Company
ElevenLabs
ElevenLabs is a research company developing AI voice synthesis software for creators and publishers.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$101MKey Investors
Disney AcceleratorCredo Ventures
2024-02-21Non Equity Assistance· undefined
2024-01-22Series B· $80M
2023-06-20Series A· $19M
Leadership Team
Mati Staniszewski
Co-Founder & CEO
Piotr Dabkowski
Co-Founder
Recent News
TheRecursive.com
2024-11-26
2024-11-21
Company data provided by crunchbase
