56 applicants

Company

RegScale · 8 hours ago

Technical Delivery Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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ComplianceDeveloper Platform

No H1B

U.S. Citizen Only

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Responsibilities

Provide dedicated post-sales support to customers with a focus on getting customers to production and a state of sustainable adoption; this may include working with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform

Design, configure, and scope installation and delivery of RegScale platform

Inform and train customers on the RegScale platform and client use case(s)

Provide technical assistance on RegScale platform

Work with customers to identify key customer technical requirements/objections and develop prescriptive strategies to address customer needs

Scripting and data loading of legacy data into RegScale (spreadsheets, CSV, API access) using Python.

Develop and provide customer training on the RegScale Platform

Lead solution workshops with clients

Responds in a timely way to product-related inquiries.

Provide advanced trouble shooting in the customer environment to provide extensive details for any issues to R&D

Collaborate with R&D and the client to support deliverable, deadlines, and value delivery

Other customer-related work as assigned by the client

Act as a support escalation point for client and provide detailed status on tickets and feature requests

Oversee issue resolution and ensure client satisfaction before closing tickets.

Assist product development in testing new product capabilities and providing real-world customer feedback

Effectively document and communicate client needs to the Product team for future product enhancements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Compliance frameworksCyber security complianceNIST SP 800.53NIST SP 800.171NIST CSFRMFCMMCISO 27001APIsPythonDelegationService management

Required

Experience implementing and operating compliance frameworks in an enterprise organization

Blend of excellent customer service skills/experience combined with working knowledge of cyber security compliance requirements including, but not limited to NIST SP 800.53, SP 800.171, CSF, RMF, CMMC, ISO 27001

Familiarity with accessing and manipulating data in commercial software via documented APIs

Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base

Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical minded individuals.

Analytical and able to eliminate obstacles through creative and adaptive approaches.

Proven ability to develop strategies, translate them into initiatives and track successful delivery

Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity

Able to collaborate across the organization and with external stakeholders

Holds strong operational skills that will drive organizational efficiencies and customer satisfaction

Willing and able to address escalated customer issues with speed and urgency

Willingness to travel up to 50%

Resided within a reasonable distance of Knoxville, TN

Must be a self-starter who works well with technical staff on diverse and blended teams

Bachelor’s degree in Computer Science or similar technical/engineering degree and 10 years of experience as a compliance practitioner, or Master’s degree in Computer Science or similar technical/engineering degree with 5 years of professional experience as a compliance practitioner

Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning

Excellent verbal communication skills

Strong attention to detail with the ability to prioritize and multi-task

Must be a US Citizen, able to pass a background check, and may be subject to random workplace drug testing

Must provide proof of COVID-19 vaccination

You’ve demonstrated success working on a highly functioning team

You’ve demonstrated progressive service management experience working in an enterprise software company

You can troubleshoot and effectively communicate with clients and teams

You are passionate about solving customer problems and at driving long-term customer value