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Company

Nationwide · 1 day ago

Technical Director, Claims - Commercial Excess Surplus, and Specialty (CLESS Claims Coverage Litigation)

United States

Full-time

Remote

Senior Level, Lead/Staff

$116K/yr - $176K/yr

10+ years exp

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Responsibilities

Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.

Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.

Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.

Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.

Collaborates on the design and facilitation identified technical coverage training needs.

Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel; including personal follow up with coverage counsel as to the scope of assignment and strategy.

Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements or other initiatives to drive results.

Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.

Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.

Qualification

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Claims handling experienceCoverage litigation lawJuris Doctorate ()Analytical proficiencyCommercial general liability (CGL)Professional liability E&OProfessional liability D&OSurplus commercial property policiesPCSoftware proficiencyCustomer focusProject management

Required

10 plus years of claims handling experience; ideally, experience with coverage litigation law

Demonstrated analytical proficiency with the ability to advise on insurance coverage for commercial general liability (CGL), professional liability (E&O, D&O, etc), and/or surplus commercial property policies

Clearly demonstrate your ability to problem solve and navigate multiple competing priorities

Strong written and verbal communication skills are required

Undergraduate degree or post-graduate studies preferred

State licensing where required

Successful completion of required and/or applicable claims certification training and/or classes

Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred

Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues

Proven experience handling and/or managing high severity, complex claims, and litigation

Excellent customer focus to proactively identify and understand customer needs

Ability to effectively communicate interpersonally with individuals and groups

Demonstrated decision-making skills, effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management

Ability to make decisions, establish priorities, and set strategic directions

Ability to organize and deal with a variety of situations, discern problems and recommend and/or implement resolutions

Preferred

A Juris Doctorate (JD) degree is highly preferred

Legal degree desired

Ability to utilize PC and applicable software preferred

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

And more

Company

Nationwide

Glassdoor

3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10,001+ employees