Aiwyn · 1 day ago

Technical Implementation Manager

Remote (US based)

Full-time

Remote

Mid Level

3+ years exp

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FinTechSoftware

Growth Opportunities

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Responsibilities

Be responsible for delivery and management of multiple technical integration projects at once

Frequently communicating with IT and Operational stakeholders at the firm as we work to integrate their data

Maintain and enhance internal documentation as fast as we can learn new things

Spotting operational inefficiencies in the life cycle of these technical projects so that we can rapidly evolve

Contributing to additional, internal projects to enhance our technical implementation processes to ensure a world-class, cutting-edge implementation experience

Work closely with our Customer Success, Sales, Engineering/Product, and Marketing teams as each of these teams is integral in the way this service is sold, delivered, and maintained.

Qualification

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Technical ImplementationProject ManagementDocumentationVirtual Machines (VMs)Virtual Desktop Infrastructures (VDIs)Virtual Private Networks (VPNs)REST APIsWeb App Integrator ToolsGoogle ServicesStaging EnvironmentsThird Party Vendor Management

Required

has 3 - 5 years of experience in technical implementation experience

is detail oriented and is able to work multiple (10+) concurrent projects at one time

has a technical background and has a proven track record of documenting solutions

is able to Project Manage (PM) and contribute to technical solution building

excels at troubleshooting (connectivity, authentication, general access, etc) and working first-hand with customers to resolve the issues

is a strong communicator who can provide high-level executive summaries and granular project plans

is familiar with Virtual Machines (VMs), Virtual Desktop Infrastructures (VDIs), and Virtual Private Networks (VPNs). Common software used are: Citrix Workspace, Amazon Workspace, Azure Virtual Desktop, Microsoft Remote Desktop, OpenVPN, Azure VPN, Etc

is familiar with common security practices (multi-factor authentication, IP white-listing, firewall settings, etc)

is familiar with REST APIs

has experience authenticating, testing, and documenting solutions that require APIs to move data

is familiar with web app integrator tools (Zapier, Workato, etc)