Wisedocs · 2 days ago

Technical Implementation Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Manage the technical implementation working closely with the customer and internal teams.

Configure, deploy, and troubleshoot systems to meet customer-specific requirements.

Oversee API integrations, ensuring smooth data flows between systems.

Develop, manage, and maintain API connections to integrate systems seamlessly.

Collaborate with development teams to identify and resolve integration issues.

Ensure APIs are set up securely and optimized for performance.

Serve as the technical point of contact during implementations, addressing questions, troubleshooting issues, and providing expert advice.

Train customers and end-users on customized features, helping them maximize the value of our solution.

Collaborate with Customer Success, Sales, Product, Engineering, and other teams to ensure implementations align with customer needs and project timelines.

Document configuration processes, integrations, and customizations for internal and customer use.

Contribute to the development of implementation best practices and workflows, continuously improving our delivery process.

Monitor and analyze implementation performance metrics, using insights to improve future projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

API IntegrationTechnical ImplementationPythonJavaScriptRESTSOAPCloud PlatformsAWSAzureGCPJira