Brightspeed · 20 hours ago

Technical Lead, Software Engineering

Charlotte, NC

Full-time

Remote

Senior Level

4+ years exp

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Hiring Manager

Sheenah Smith

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Responsibilities

Lead the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms

Collaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutions

Customize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performance

Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies

The individual will be expected to coordinate with the QA team to resolve defects identified during system test, user acceptance testing phase

Develop and document problem-solving approaches to address complex technical challenges

Ensure code quality by establishing and maintaining coding standards and guidelines

Provide ongoing support for day-to-day business operations

Collaborate with business partners and peers to identify and implement user experience improvements

Provide production support to resolve issues impacting live systems in a quick and efficient manner

Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvement

Work with a global workforce across multiple countries and time zones

Stay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields

Proactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organization

Ensure code quality by establishing and maintaining coding standards and guidelines

Provide ongoing support for day-to-day business operations

Collaborate with business partners and peers to identify and implement user experience improvements

Conduct regular project reviews to assess progress, identify risks, and address issues with executives

In this lead role, the candidate will be required to perform other duties which are aligned with organization goals, as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceServiceNowCRM conceptsAgile methodologiesJiraData modelingTelecom knowledge