FUJIFILM North America Corporation, Imaging Division · 3 hours ago
Technical Marketing Manager
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $90K/yr
5+ years exp
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Responsibilities
Develop and maintain long-term strategic partnerships with key account leadership team
Be the subject matter expert for the account for photofinishing solutions ( including Fujifilm or third-party workflow solutions; kiosk, workflow routing, imaging network(s), printing technologies, Fujifilm printer operations, consumable use and quality optimization ), to understand and communicate:
Product functionality and operation
Customer use and process optimization
How the product is marketed for new and existing SKUs (manufacturing, logistics, technical)
Customer buying personas and requirements (management hierarchy, store associate, consumer)
Competitor products (features, differences, advantages)
Coordinate two-way communication between the account and Fujifilm for all product technical requirements and issues, ensuring “one voice"
Communicate the account’s configuration of store operations, technical use of products and business strategies to Fujifilm stakeholder groups.
Understand the account(s) operations; work directly with the account and Fujifilm teams to identify new revenue generating solutions and/or products to be introduced to the account.
Meet with the account(s) to document new features and new product requests and identify account priorities.
Author scope documents/statements of work for projects to provide new solutions and general product marketing projects.
Champion the needs of the account within the overall Fujifilm portfolio prioritization process.
Author scope documents/statements of work for photofinishing projects (software, hardware, consumable) and general technical marketing projects.
Work directly with product management, software development, and service to determine software development schedules, roadmaps and priorities as required.
Develop project plans for account technical projects.
Provide technical guidance for day-to-day account needs, including troubleshooting customer use of Fujifilm products.
Provide “expert” support to Fujifilm service providers and vendors to ensure delivery of quality service, meeting the customers’ requirements.
Assist internal Fujifilm teams with field tests of new equipment, software, and consumables.
Develop training aids to support the customer use and operation of photofinishing solutions and consumables to drive adoption and use.
Work directly and indirectly with the account(s) to evaluate solutions (equipment, software, consumables) understanding the store operation processes.
Assist the Product Marketing team with product launches.
Qualification
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Required
Associate’s degree in marketing and/or technical discipline
5+ years’ experience in a technical marketing or product role
Experience in defining, planning, and executing solutions for large scale retail accounts
A proven track record in learning new technologies with the ability to clearly communicate their value proposition.
The ability to speak with the customer and drive internal stakeholders to develop what is required.
Experience and success at creating statements of work, technical documentation, and operational procedures.
Experience in coordinating multiple teams to deliver and support products and services
Understanding of digital image definitions and processes is helpful as well as a background in technical service in the photographic industry.
Preferred
Bachelor’s degree preferred
Outstanding communication, interpersonal and leadership skills.
Excellent organizational and time management skills.
Ability to work with cross functional teams
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
Understand and embrace importance of communication and its role relative to the consumer.
Benefits
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
Company
FUJIFILM North America Corporation, Imaging Division
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation consists of four operating divisions and one subsidiary company.
501-1,000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
