StarRez, Inc. · 4 hours ago
Technical Operations Analyst | 2025-042
Denver, CO
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years exp
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Responsibilities
Troubleshooting customer configuration and issues escalated from outside the technology community
Make changes to infrastructure, code and configuration in order to resolve customer issues
Gather and document relevant information in order to build a technical bug report
Identify, document and escalate common recurring issues
Analyse issues to determine a suitable fix, or escalate to the team responsible
Build and maintain a technical understanding of our products and services
Coordinate issue response between teams inside and outside the StarRez tech community
Proactively identify issues customers are experiencing and coordinate remediation
Assist with coordination/orchestration of deployments to customer environment
Participate in Incident Response activities as required as well as Incident Postmortems
Qualification
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Required
Strong knowledge of the StarRez product
Experience of 2+ years in a customer support role
Willingness to learn new systems and technologies as our environment evolves
Excellent communication skills
Preferred
Ability to read, and debug code in at least one programming language
Understanding of core product technologies (MSSQL, .NET, Web)
Proficiency in reading/writing SQL
Familiarity with Monitoring/Observability tooling (e.g. Application Insights, DataDog)
Benefits
Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
Company
StarRez, Inc.
We help create thriving residential communities.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vista Equity Partners
2022-01-12Private Equity· Undisclosed
Leadership Team
Travis Knipe
Chief Executive Officer
J
Joe Lindwall
Vice President of Sales
Recent News
The Motley Fool
2023-12-26
2023-12-26
2023-12-26
Company data provided by crunchbase
