200+ applicants

Company

Original Job Post

McGraw Hill · 1 week ago

Technical Product Manager

United States

Full-time

Hybrid

Mid Level

$115K/yr - $130K/yr

3+ years exp

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Responsibilities

Be the conscience of the product, continuously looking at the product from the end-user’s perspective and driving the complete experience to the best possible outcome for the end user. Ensure the customer experience is represented as a top priority throughout all stages of development, resulting in user empathetic software.

Partner with multiple product owners to develop a vision, strategy, and prioritized feature backlog. Resolve ambiguous product requirements to achieve a clear vision that can then be shared with product and/or platform team(s).

Develop a shared vision for product(s) through investigation of market demands, user feedback, and competitive analysis. In partnership with the business unit, gather and prioritize product and customer requirements, articulate user personas and needs, and facilitate user testing programs, including business acceptance testing and user research.

Own, drive, and deliver the product and/or platform cycle plans aligned with business milestones. Partner with development teams, business units, and customer-facing teams to ensure a viable scope is delivered on-time, on-budget, and on-quality. Work with content development teams to ensure the successful, on-scope release of content into the platform and to applicable markets.

Draft project charters, requirements, and themes/epics/stories while considering and/or incorporating inputs from all stakeholders. The TPM translates requests and customer needs into working requirements for the engineering team, and work with the engineering team to ensure that the delivered product/service is in line with the desired functionality for roadmap milestones.

Oversee the care and feeding of the product and/or platform: ensure all aspects of the product and/or platform receive attention, including technical debt, infrastructure, tools, and feature functionality.

Assist in troubleshooting and resolving customer-reported issues; assess trends and suggest enhancements to drive down call volume and improve the customer experience in platform.

Ensure cross team dependencies are identified, understood by all affected teams, and then properly managed. When the TPM is dependent upon multiple teams, it is the TPM’s responsibility to lead cross-team collaboration and coordination that results in a successful end-to-end user experience. This cross-team communication, leadership, and alignment are essential for the TPM to be successful.

Track competitive and technological landscape, keeping abreast of new innovations and developments in the market space.

Partner with the business units around knowledge transfer and training on new product features. The TPM must work with the sales and marketing team to evangelize and explain the new product/platform to ensure positive impact on revenues and work with ancillary departments across the organization to share the benefits of the release across business units.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AgileSaas product developmentEducational softwareTechnical concepts translationWireframingDesign analysisUse case diagramUser story writingUser-centered designInstructional designDigital content productionChange managementProject managementJiraConfluenceRemote team collaborationProblem-solvingDecision-makingPersuasionNegotiationCommunicationCollaborationAdaptabilityAttention to detailScrum product owner certificationBasic understanding of fundamental principles of business higher education digital products

Required

Bachelor's degree

3+ years of experience in leading Agile-based, software product development teams and/or leading content development teams, with an emphasis on Pre-K through Higher Education content development and management.

Demonstrated success defining and launching complex SaaS products, especially in educational software, to large, established user bases and with no downtime.

Strong decision-making, persuasion, and negotiation skills

Ability to understand and transform technical concepts into non-technical terms that are understandable by business and customer stakeholders and teams.

Experience with wireframe and design analysis, business/ecommerce/SaaS application analysis, use case diagram development, and user story writing.

Demonstrated ability to lead user-centered design processes, with a strong focus on user experience.

Proven success at influencing and collaborating across teams and work cultures; must be able to collaborate effectively with diverse personalities and skill sets and enjoy constructive conflict.

Knowledge of instructional design; experience in scalable production of digital content

Demonstrated ability to enter new situations and drive change.

Deadline‐conscious, results‐driven, and high‐performing in a high‐intensity environment

Acute attention to detail, ability to analyze complex systems, and expertise at managing multiple projects concurrently.

Excellent verbal, written, demo, interpersonal, and organizational communication skills; must be able to communicate with technical teams and business stakeholders, as well as clearly document software for these audiences.

Jira and Confluence experience

Experience working with remote teams in various time zones.