Talkdesk · 3 hours ago
Technical Program Manager, CRM
United States
Full-time
Remote
Entry, Mid Level
5+ years exp
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Responsibilities
Lead cross-functional teams to deliver valuable outcomes through the management of key Salesforce projects and initiatives from beginning to end
Partner with business leaders globally to translate their business priorities into technical solutions, drive simplification and alignment across CRM stakeholders
Assist in driving conversations based on value streams, and process management including Quote-to-Cash and Lead-to-Opportunity
Understand product strategy and key business objectives; ensure the team has a shared purpose, shared understanding, and a sense of urgency to deliver against these objectives
Develop roadmaps and adaptive plans to continually identify critical path, dependencies, risks, and unknowns; ensure progress is transparent and visible to leadership
Actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
Support the team in agile estimation and forecasting; track progress towards deliverables using empirical data while helping the team inspect and adapt to deliver high quality, well-tested solutions that meet/exceed the project timelines and objectives
Actively identify areas of improvement; apply systems thinking and lean principles to streamline efficiency and value delivery
Surface information that will allow the teams to make good strategic decisions and tradeoffs
Promote a trusting and safe environment where problems can be raised without fear and team members engage in healthy debate and collaborative problem solving
Qualification
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Required
Lead cross-functional teams to deliver valuable outcomes through the management of key Salesforce projects and initiatives from beginning to end
Partner with business leaders globally to translate their business priorities into technical solutions, drive simplification and alignment across CRM stakeholders
Assist in driving conversations based on value streams, and process management including Quote-to-Cash and Lead-to-Opportunity
Understand product strategy and key business objectives; ensure the team has a shared purpose, shared understanding, and a sense of urgency to deliver against these objectives
Develop roadmaps and adaptive plans to continually identify critical path, dependencies, risks, and unknowns; ensure progress is transparent and visible to leadership
Actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
Support the team in agile estimation and forecasting; track progress towards deliverables using empirical data while helping the team inspect and adapt to deliver high quality, well-tested solutions that meet/exceed the project timelines and objectives
Actively identify areas of improvement; apply systems thinking and lean principles to streamline efficiency and value delivery
Surface information that will allow the teams to make good strategic decisions and tradeoffs
Promote a trusting and safe environment where problems can be raised without fear and team members engage in healthy debate and collaborative problem solving
Preferred
Bachelor's Degree in Business Management, Computer Science, or related field
5+ years of Project Management experience in a SaaS or technology organization
3+ years of experience on cross functional IT initiatives supporting Salesforce (Experience Cloud, Service Cloud, or other Salesforce solutions)
Agile, Scrum, and/or Project Management certifications; or you can demonstrate knowledge of core competencies of both agile methodologies and traditional project management practices
Proven track record as a Technical Program Manager with experience in business systems
Experience in pre-IPO companies and understanding of the controls and processes that must be in place to support compliance initiatives such as SOX
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1,001-5,000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$497.45MKey Investors
Viking Global InvestorsSalesforce VenturesThreshold
2021-08-12Series D· $230M
2020-07-23Series C· $143M
2018-10-03Series B· $100M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2024-11-02
2024-11-02
Company data provided by crunchbase
