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Company

Chronosphere · 3 hours ago

Technical Program Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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AnalyticsCloud Infrastructure

H1B Sponsor Likely

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Responsibilities

Lead execution of large scale customer implementation projects, coordinate cross-organizational dependencies, and be responsible for customer migration by working closely with the customer TPM and leaders, Chronosphere SA, CSA, PM, and engineering team members.

Work with the customer technical leads and gather all relevant onboarding requirements from the customer, collect all relevant data assets, drive internal discussions to analyze the data and the requirements, and plan the onboarding process working closely with the key internal stakeholders - SA, CSA and the prod/ eng team.

Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization; proactively identify problems and recommend solutions before they become blockers

Lead delivery of multi-workstream professional services engagements with some of the largest and the most strategic customers.

Consistently look for process improvements, advocate for automation and process improvements aimed at scaling and efficiency

Communicate goals, status, risks, and impact to teams and stakeholders; you are able to adapt communications to any level including customer execs

Gather data from multiple sources and analyze them for smart inferences that will lead to process improvements, removing toil and increasing velocity & efficiency of the teams.

Build strong relationships with key customer stakeholders including executive leaders, program/project managers, central observability team and development teams.

Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders.

Continuously focus on process and engagement improvements for efficiency, effectiveness and velocity.

Build , modify and own customer migration workstream templates and engagement frameworks including tools, in close collaboration with the professional services, prod management and engineering teams.

Streamline the internal stakeholder (Engineering, Product Management) engagement framework.

Work closely with the Head of Professional Services to define workstreams when scoping large customer programs, which may include reviewing proposals or Statements of Work.

You will identify risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.

Define and own technical deliverables of the customer migration & implementation and success criteria.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Program ManagementCloud/SaaS environmentObservabilityData analysisCross-functional project managementAgile methodologyProgram management best practicesBudget managementForecasting metricsDevOps transformationEnterprise architectureGovernanceCustomer interactionProgramming experience

Required

Solid technical background with domain knowledge in Observability (preferred), infrastructure or DevOps

10+ years of experience in technical functions, and 4+ years of experience in technical program management with a strong track record of managing complex cross-functional projects in a cloud/SaaS environment

Experience working collaboratively across organizations, strong leadership and interpersonal skills, and experience building and fostering effective working relationships

A data-driven approach to program management; building tools (workflows, estimation models), collecting and analyzing data, and driving stakeholder buy-in.

Experience influencing without direct authority at senior levels, internal and external to the engineering organization

Proficiency with forecasting and reporting metrics

Preferred

Experience working with observability solutions.

Experience managing or interacting with customers.

Experience with managing programs related to DevOps transformation, cloud transformation, or enterprise architecture and Governance.

Hands-on experience as a programmer/software architect in past life.

Ability to manage budgets and timelines for long-term projects

Benefits

Health Insurance Coverage

Unlimited Vacation Time

Competitive Salary

Stock Options

And More

Company

Chronosphere

Chronosphere is the only cloud native observability platform that helps teams quickly resolve incidents while controlling costs.

Founded in 2019

New York, New York, USA

201-500 employees

http://www.chronosphere.io

H1B Sponsorship

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Trends of Total Sponsorships

2023 (6)

2022 (6)

2021 (4)

2020 (1)