115 applicants

Company

Original Job Post

Harness · 2 days ago

Technical Program Manager

San Francisco Bay Area

Full-time

Hybrid

Senior Level

$165K/yr - $185K/yr

5+ years exp

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Responsibilities

Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.

Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.

Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.

Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.

Design measurements to track impact and drive internal and external process improvements.

Articulate the technology, requirements, goals, and milestones of your team.

Help drive product decisions to align with higher company initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software engineeringSystems engineeringTechnical product managementProgram managementSaas softwareProject managementJiraCustomer interactionRequirements gatheringScope definitionProblem-solvingAnalyticalOrganizationalCoordinationMulti-taskingInterpersonalCI/CD Pipelines

Required

B.S. in Computer Science or a related technical discipline, or equivalent experience.

5+ years of software engineering or systems engineering and/or in technical product/program management experience.

Experience driving and delivering complex SaaS software from inception to delivery.

Proficient in project management and issue tracking tools like Jira.

Experience interacting with external customers and driving programs with customer teams.

Knowledge of user needs, gathering requirements, and defining the scope.

Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.

Organizational, coordination, and multi-tasking experience.

Analytical and problem-solving experience.

Experience establishing work relationships across multi-disciplinary teams in a different timezone

Preferred

Experience with CI/CD pipelines is a plus

Benefits

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Monthly, quarterly, and annual social and team building events

Monthly internet reimbursement

Company

Harness

Glassdoor

3.7

Harness is a Continuous Delivery-as-a-Service platform for engineering and DevOps teams to release applications into production.

Founded in 2016

San Francisco, California, USA

501-1,000 employees

http://harness.io

H1B Sponsorship

Harness has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5)

2022 (32)

2021 (12)

2020 (17)