Memfault · 2 days ago

Technical Program Manager

New York, NY

Full-time

Hybrid

Mid Level

Wonder how qualified you are to the job?

Maximize your interview chances

Developer PlatformDeveloper Tools

Insider Connection @Memfault

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop a deep understanding of Memfault's platform, features, and integration process to provide expert guidance during the onboarding process.

Manage the delivery, development, and integration of Memfault, ensuring clear communication of scope, dependencies, and accountability. Maintain detailed project plans and timelines.

Collaborate with customers to deeply understand their technical requirements and goals, identify opportunities, and provide tailored onboarding plans to meet their needs. Align onboarding priorities with their business goals.

Develop and lead training sessions and workshops to ensure engineers and leaders working with us understand the benefits of Memfault.

Act as the primary point of contact for all implementation-related activities. Facilitate effective communication and collaboration between cross-functional teams across Memfault and the customer.

Anticipate, identify and communicate risks with urgency, ensuring timelines and expectations are aligned and met. Proactively manage issues, resolve roadblocks, escalate, and challenge the customer when needed.

Partner with Solutions Architects to understand technical requirements and customization needed, and advocate for prioritization and urgency of Memfault adoption.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical ExpertiseProject Management program management skills understand technical concepts navigate customer processesCustomer CentricStakeholder EducationStakeholder ManagementRisk ManagementImplementation ExpertiseTechnical aptitude organizational skills communication skillsTechnical Program ManagementIoTHardwareRelease ManagementSoftware Engineering

Required

Technical Expertise: Develop a deep understanding of Memfault's platform, features, and integration process to provide expert guidance during the onboarding process.

Project Management: Manage the delivery, development, and integration of Memfault, ensuring clear communication of scope, dependencies, and accountability. Maintain detailed project plans and timelines.

Customer Centric: Collaborate with customers to deeply understand their technical requirements and goals, identify opportunities, and provide tailored onboarding plans to meet their needs. Align onboarding priorities with their business goals.

Stakeholder Education: Develop and lead training sessions and workshops to ensure engineers and leaders working with us understand the benefits of Memfault.

Stakeholder Management: Act as the primary point of contact for all implementation-related activities. Facilitate effective communication and collaboration between cross-functional teams across Memfault and the customer.

Risk Management: Anticipate, identify and communicate risks with urgency, ensuring timelines and expectations are aligned and met. Proactively manage issues, resolve roadblocks, escalate, and challenge the customer when needed.

Implementation Expertise: Partner with Solutions Architects to understand technical requirements and customization needed, and advocate for prioritization and urgency of Memfault adoption.

Strong program management skills with a focus on delivering complex technical projects.

Technical aptitude, curiosity, and the ability to build deep product knowledge

The ability to understand and communicate technical concepts effectively to customer personas in engineering, support, QA, and leadership.

Excellent organizational and communication skills to drive projects forward and ensure successful client onboarding.

Ability to navigate customer processes and manage risks effectively.