Peer Consulting Resources Inc. ยท 11 hours ago
Technical Program Manager
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years exp
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Hiring Manager
Seema Mittal
Insider Connection @Peer Consulting Resources Inc.
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Responsibilities
Run pilot programs and scale programs that introduce new tools and procedures to a globally distributed team
Lead and track a continuous iteration and improvement process, to scale operations to new levels
Interfacing with multiple vendors, empathize with each third party to understand their strengths and gaps, to help them adopt new standardized processes and tools, to get their feedback and insights into how to make the overall operations stronger
Qualification
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Required
Experience in digital advertising
Experience with content safety / moderation
Experience with localization
Experience with computation or data labeling
Experience in the business operations realm in a technology company
Experience in dealing with corporate clients and with external vendors
Experience in creating new operational procedures (SOPs), processes, documents and solutions in corporate environments with a high level of ambiguity
Expertise in developing processes and driving programs using short development cycles, MVPs, and rapid iteration
Customer- and solution orientation, ensuring that client needs are understood and satisfied
Solutions ownership mindset: not just being an operator
Be independent and able to navigate ambiguity
Big-picture and detail orientation at the same time: zoom out for the holistic look, while also able to get into the weeds to understand all the details
Effective communicator: written and oral, across cultures and role profiles
Preferred
Strong asset: experience with vendor-client engagements (as a client or vendor) in the following fields: localization, human computation, data labeling, content moderation, customer service (CX), call centers, temp staffing
Strong asset: working with subject matter experts in different realms, and with software engineers (giving feedback on usability issues, bugs, software maturity issues, user insights)
Expertise in change management
Understanding of how to manage and investigate escalations through root cause analysis (RCA)
Knowledgeable in survey design or research methods
Experience in training development and delivery
Experience with vendor management, staffing and resource allocation by vendor suppliers
Experience in the digital advertising field, and some understanding of ads, ad content moderation, ad safety, fraud, bots
Understanding of remote work and globally distributed teams
Understanding of Six Sigma, risks assessment and risk management practices and tools
Experience in dealing with data (analyzing data, creating reports), basic SQL, scripting/ coding for statistical analysis
Company
Peer Consulting Resources Inc.
Peer Consulting Resources Inc.
11-50 employees
H1B Sponsorship
Peer Consulting Resources Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (7)
2021 (6)
2020 (10)
Funding
Current Stage
Early StageLeadership Team
V
Vivek Philar
Chief Executive Officer
Company data provided by crunchbase
