46 applicants

Company

Original Job Post

OEC Group · 2 days ago

Technical Project Manager (Mandarin Bilingual)

Queens, NY

Full-time

Onsite

Mid Level

$130K/yr - $150K/yr

3+ years exp

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Comp. & Benefits

Hiring Manager

Toni Ann DiGennaro

Insider Connection @OEC Group

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Collaborate with business stakeholders to understand their needs.

Engage with key business stakeholders to define and drive VOC (voice of customer) routines to continuously collect service feedback.

Communicate customer and business requirements to the global IT teams.

Collaborate with IT and business product owners globally to align service roadmap.

Host regional Business and IT review to confirm business development priorities.

Serve as the first line for business requirement reviews to eliminate any ambiguity, seek clarifications, and follow up to ensure all aspects of the requirements are covered and documented.

Collaborate with product owner(s) and project managers (business and IT backend) to deliver solutions through project management phases from requirement specification, design, to test and release.

Manage IT project schedule and ensure the scope and quality control.

Manage incident resolution and service fulfillment.

Monitor and maintain the service health and availability.

Control change requests and delivery routines as well as facilitate emergency change procedures.

Continuously improve L1 support and end user support knowledge to ensure service efficiency.

Define, document, and communicate support procedures and policies.

Qualification

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Project ManagementSDLCAgileHTMLCSSJavaScriptJavaSQLIT Service ManagementVerbal FluencyProblem Solving

Required

Technical project manager with 3-7 years of experience in IT project management, product delivery, or a similar role.

Verbal fluency in Mandarin is required.

Bachelor's degree or higher in Computer Science, Information Systems, or a related field.

Working knowledge or experience with software development methodologies (SDLC, Agile, etc.), web technologies (HTML, CSS, JavaScript, Java, SQL, etc.), and IT service management and project management.