Zoom · 3 hours ago

Technical Project Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$77K/yr - $186K/yr

10+ years exp

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CollaborationInformation Technology

No H1B

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Responsibilities

Participating in Zoom Phone and Contact Center deployment projects by gathering requirements and designing and deploying solutions.

Reviewing system configurations to determine the impact of known and anticipated business needs. Then, research, evaluate, design, and propose solutions to meet those needs, following best practices.

Managing the execution of the project plan including deliverables, timeline, scope, schedule and billing while regularly communicating project status.

Migrating customers from voice and video solutions to Zoom and 3rd party solutions.

Maintaining internal process tracking updates including scheduling, documentation, porting and billing in accordance with the deployment project.

Exchanging information, verbally and in writing, clearly, accurately, reliably, and timely.

Documenting best practices and create a deployment and support playbook.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Voice SolutionsContact Center SolutionsProject ManagementVoice/Video Best PracticesCloud Voice SolutionsCloud Contact Center SolutionsSBCs KnowledgeVoIP KnowledgeSIP Protocols KnowledgeNetworking Experience

Required

Have Bachelor's in CS, MIS, or its equivalent and at least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions. Experience deploying Zoom Phone.

Have experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.

Experience with migrations to Cloud Voice & Cloud Contact Center solutions.

Have knowledge of deployments for SBCs, trunks, and gateways.

Have knowledge of VoIP and SIP protocols.

Have background and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.).

Have background and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.).

Have Networking Experience and a good understanding of network requirements for Voice and Video deployments.