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Company

Original Job Post

Transcat · 2 days ago

Technical Research Specialist

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Upon request from multiple departments (sales, cal labs, quote group, marketing) Technical research evaluates new items that are to be placed into the capabilities and pricing database or modifies current entries to make them more accurate.

Works on capabilities and pricing projects, as directed.

Using multiple resources (internet, manufacturer catalogs, manuals, etc.), perform research to determine the Original Equipment Manufacturer (OEM) of an instrument, its model number, and proper description before entering or correcting any entry in the capabilities and pricing database.

If this research uncovers a company merger or buyout, the Technical Research Specialist can edit or merge manufacturers creating an alias.

Reviews OEM’s accuracy specifications and compares them to each lab’s ISO-17025 Scope of Accreditation to decide on each lab’s capabilities and enter these capabilities into the capabilities and pricing database.

Updates the cal lab capabilities section of the capabilities and pricing database when either a new entry has been made or to correct an existing entry.

Updates capabilities and pricing database regarding Manufacturer Name, Model, Range, Accuracy, Description, Lab Capabilities, Subgroup, etc., or for non-Transcat calibrations (TMS items) regarding TMS Vendor(s), TMS Prices, etc.

Assigns the correct standard cost discipline and subgroup to each item in the matrix. If no subgroup exists, inform the Technical Research Manager that one is needed and continues with the pricing matrix entry per the guidance of the Technical Research Manager

Determines whether the instrument falls within Transcat repair capabilities and assigns the appropriate flat repair pricing to the instrument.

Works directly with sales and operations personnel on new items solely deciding whether an item will be calibrated by Transcat or will need to be calibrated by a vendor and updates the capabilities and pricing database

Solely decides what subgroup a new item should go in or if a new subgroup needs to be created which directly impacts the pricing and has a significant impact on Transcat’s business.

Researches and reviews OEM calibration procedures to determine if Transcat can perform the same calibration. If needed, will get Lab Managers, Metrology Team, or other technical resources involved.

Updates models in the capabilities and pricing database to present accurate information to support accurate capabilities and pricing for quoting and efficient inter-lab transfers to minimize wasted shipping costs.

Receives requests from sales personnel to help identify additional points for various items that directly impact the pricing we charge our customers.

Reviews GD&T, Parts Inspection, and other customer diagrams and drawings for technical requirements and to help determine the calibration price/points on GD&T and Parts Inspection items.

Qualification

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Conflict managementBusiness acumenTeam managementMulti-tasks handlingExternal networkingTravel as neededProblem-solvingInterpersonalCommunicationLeadershipNegotiationCollaborationOrganizationCustomer-oriented

Required

Experience and ability to identify and manage conflict in proactive communication (verbal and written) skills to balance strong interpersonal, negotiation, and management skills and strong business acumen with a high focus on collection efforts.

Ability to demonstrate leadership by effectively managing a team of professionals at all skill levels.

Must be a strong self-directed professional with the ability to work effectively in a fast-paced demanding environment, handle multi-tasks, problem-solving, and effectively follow through.

Work collaboratively with customers and all internal partners/departments.

Have a strong ability to network externally and possess excellent interpersonal and communication skills.

Must have highly developed interpersonal, organization, problem-solving, and customer-oriented know-how.

Ability to travel on a needed basis (limited)

Associate degree (A. A.) or equivalent from a two-year accredited college or technical school plus 4 years related experience; or equivalent combination of education and experience. PMEL/TMDE military experience preferred.

Benefits

Paid time off

Health insurance

Tuition reimbursement

Retirement plan

Stock purchase plan

Company

Transcat

Transcat is a provider of accredited calibration, repair, inspection and compliance services including analytical instrument.

Founded in 1964

Rochester, New York, USA

501-1,000 employees

http://www.transcat.com

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