Cognosante · 2 days ago

Technical Service Desk Analyst

United States

Full-time

Remote

Entry Level

$21.18/hr - $31.78/hr

2+ years exp

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Health CareInformation Technology

Actively Hiring

Insider Connection @Cognosante

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Walk callers through troubleshooting medical records systems, identity management, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning.

Resolve support requests, meet customer satisfaction and continuous service delivery demands, create tickets, support medical patient records, provider communications, support referrals, and troubleshoot technical issues.

Qualification

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Technical TroubleshootingData AnalysisDocumentationMS OfficeProblem-SolvingCommunicationCustomer ServiceHDIITIL certificationIT Service ManagementServiceNowSamanageMicrosoft Dynamics CRMActive Directory

Required

Associate degree in Computer Information Systems, Information Technology, related field OR equivalent experience (may substitute 4 years additional service desk or IT experience for degree)

2 years Help Desk or IT experience

Solid technical and troubleshooting skills

Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects.

Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools.

Candidate must have experience in being able to gather and convert data into a written narrative.

Excellent written and communication skills

Exceptional customer service skills Experience creating support documentation