43 applicants

Company

Stanley Black & Decker, Inc. · 2 days ago

Technical Service Support Manager - Remote

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

IndustrialManufacturing

Insider Connection @Stanley Black & Decker, Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead and manage technical service information and product serviceability plans, support the Authorized Network, collaborate with managers, and resolve service challenges with Factory-Owned local service centers

Develop serviceability strategies, coordinate training modules, participate in product tear-down events, and collaborate with product teams, engineering, and manufacturing to develop and launch service information

Generate service notifications, collaborate with compliance teams on product early warning and parts quality programs, report incidents and injuries from products to litigation management, review customs compliance requests, and participate in Product Recall activities

Manage data within the Global Service Information System (GSIS), including service BOMs and documentation, implement change notices from the Product Lifecycle Management (PLM) systems, specifically Windchill, interpret schematics and prints, and have experience with CAD models

Work with Supply Chain to forecast spare parts for new products based on expected sales volumes and existing products

Develop service repair and process strategies to support productivity improvements and drive cost savings and growth initiatives in collaboration with the business

Collaborate with IT partners on new enhancements and manage User Acceptance Testing (UAT) across various platforms, including GSIS, SAP, ServiceNet, and 2HelpU

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Service ManagementProject ManagementWindchillSAPForecastingInventory ManagementGlobal Web-based PlatformsService Repair StrategiesService Information ManagementData ManagementUser Acceptance Testing (UAT)Collaboration Skills

Required

Bachelor’s Degree in Engineering, Business Administration, or a related field.

Minimum of 5 years of experience in engineering, technical service management, or a related role.

Strong systems-related comfortability and learning ability.

Knowledge of engineering systems to include PED PML Systems (Windchill) and SAP.

Ability to learn and work with global web-based platforms.

Project Management with a proven track record of developing, leading, and managing projects.

Excellent problem-solving and analytical skills.

Strong communication and collaboration skills.

Preferred

Experience in forecasting and inventory management is a plus.

Benefits

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

Discounts on Stanley Black & Decker tools and other partner programs.

Company

Stanley Black & Decker, Inc.

Glassdoor

3.5

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

Founded in 1843

New Britain, Connecticut, USA

10,001+ employees