Be an early applicantLess than 25 applicants

Company

HealthEdge · 6 hours ago

Technical Services Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Enterprise SoftwareHealth Care

H1B Sponsor Likely

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Responsibilities

Recognize and analyze problems of high complexity, and communicate findings to customers and product development

Manage multiple requests with competing priorities

Conduct root cause analysis and correlation of other system and/or application problems

Be a creative, driven and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance

Be driven to learn and understand the business problem as well as the product problem

Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce)

Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application SupportSaaS SolutionsSQL QueriesWeb TechnologiesMiddlewareRDBMS SystemsSOAPWebServicesCustomer Support Management (Salesforce)Problem AnalysisRoot Cause Analysis

Required

Bachelor’s Degree in Computer Science, Electronics, or another relevant field

2 - 5 years of experience supporting a mission critical multi-tiered enterprise Application

Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences

Comfortable working in a fast-paced, changing environment

Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems

Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries

Job requires flexibility to provide 24x7 on call client support on rotational basis

Preferred

Experience with SOAP and WebServices is a plus

Company

HealthEdge

Glassdoor

3.6

HealthEdge Software offers benefits administration and care management software solutions.

Founded in 2004

Burlington, Massachusetts, USA

1001-5000 employees

http://www.healthedge.com

H1B Sponsorship

HealthEdge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (32)

2022 (47)

2021 (44)

2020 (27)