Hunter Industries · 1 day ago

Technical Services Representative I (Remote)

United States

Full-time

Remote

Mid Level

$21.29/hr - $28.41/hr

4+ years exp

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Responsibilities

Responds to incoming customer irrigation questions and e-mails on the Company's technical support phone lines and website, including requests for product performance and specification information.

Assists in troubleshooting product problems, advises product capabilities, and recommends proper replacement parts and repair procedures. Records and categorizes incoming questions by customer type, product type, and region, including follow-up.

Assists the Product Managers in special projects as directed by the Technical Services Supervisor.

Communicates regularly with Product Managers and provides information regarding product failures, technical information, and product quality.

Publishes website support articles for Hunter products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Landscape Irrigation KnowledgeIrrigation Design KnowledgeMechanical SkillsWi-Fi Systems UnderstandingBasic Electrical PrinciplesCustomer Relations SkillsComputer SkillsIrrigation Association CertificationWater Auditor TrainingCompetitor ProductsBilingual (English/Spanish)

Required

Associate’s degree in Landscape and Irrigation Design, Lighting Design or equivalent education and experience.

Minimum 4 years of experience in landscape irrigation industry, agricultural industry, landscape lighting industry and/or wholesale distribution.

In-depth knowledge of landscape and irrigation products in the industry.

Knowledge of irrigation design and pumping system design.

Strong mechanical and technical skills, including a working understanding of Wi-Fi systems and basic electrical principles.

Excellent writing, listening and customer relations skills.

Adaptability and flexibility in a fast-paced environment.

Ability to multi-task and work within timelines.

Problem solving skills including problem analysis, planning, and organizing, decisiveness, decision making, and judgment.

Ability to work and collaborate in a team environment.

Proficient computer skills including familiarity with the Internet and Windows programs to perform word processing and spreadsheet and database management.

Ability to travel domestically.

Ability to work overtime and/or weekend work when required.

Excellent attention to detail, time management and organizational skills.

Excellent written and verbal communication skills in English and the ability to interact with members across the organization.