AHIMA ยท 10 hours ago
Technical Solutions Advisor (Remote)
Greater Chicago Area
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Provide excellent customer service.
Offer advanced troubleshooting for advanced Technical Issues.
Complete the processing and delivery of online products.
Direct or coordinate the communication internally with clients making various requests.
Communicating with internal and external customers to diagnose problems.
Plan, administer, and follow-up on resolution to customer requests.
Prioritizing your workload to ensure the most critical issues are resolved first
Documenting common support procedures that internal teams can follow.
Immediately respond to all inquiries from customers and then coordinate resolutions with other departments, ensuring customer requests are acknowledged and resolved timely
Prepare and review operations reports and schedules to ensure accuracy and efficiency.
Establish and maintain branding, mailing templates, and custom pages written in HTML.
Document and perform the setup of all eLearning accounts.
Quality assure & audit internal documentation and eLearning account setups.
Prepare and perform LMS demonstrations for eLearning clients.
Meet regularly with other departments to discuss recent updates and changes (content team and technology team).
Qualification
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Required
Associates degree or equivalent experience required.
Familiarity with Salesforce, Freshdesk, Jira, or similar required.
Ability to diagnose and resolve technical issues.
Excellent communication skills and organizational skills including problem solving skills, patience, adaptability, and empathy.
Preferred
Minimum 3-5 years of experience in customer service preferred.
Proficiency in HTML and CSS for creating or editing custom dashboards.
Experience with e-learning platforms preferred.
Company
AHIMA
AHIMA (American Health Information Management Association) is a global nonprofit association of health information (HI) professionals with more than 67,000 members and more than 100,000 credentials in the field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Mosser
Interim Chief Executive Officer
Breian M.
Chief Financial Officer
Company data provided by crunchbase
