37 applicants

Company

Dahl Consulting · 5 hours ago

Technical Solutions Specialist - MSP (27217)

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $100K/yr

5+ years exp

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Responsibilities

Work with sales and engineering to interpret customer requirements; speak with customers or prospects to understand their needs and architect technical solutions that address customer needs

Organize and coordinate requirements gathering and solution design collaborative sessions with customers, partners, and other technical resources of all levels

Participate in customer calls with account reps as needed

Assist sales in identification and opportunity creation

Understand and explain complex technologies to clients

Subject matter expert on network, collaboration, cloud, or compute/storage solutions

Work in team environment to build and maintain ongoing customer relationships to achieve new opportunity growth targets

Collaborate with the appropriate departments to develop and maintain a technology plan that supports the customers’ needs

Serve as liaison with other departments in the company to gather technical expertise to support the sales, business analyst and engineering teams

Align with key vendors to leverage programs, tools, relationships to enable sales opportunities

Contribute to the consistency of solutions both internally and customer facing by providing the necessary technical sales leadership and mentorship of others

Develop detailed proposals and solutions in a presales engineering capacity

Work with sales and services teams to develop, prepare and deliver RFPs

Point of contact on projects for customers to facilitate internal communication and direction between sales and technical departments and work with, or act as a project manager on complex projects

Prepare and work with sales teams for scheduled customer reviews and technology planning when required

Provide technical guidance and product education to the sales team, customers, and prospects

Coordinate or provide basic customer education on solutions

Support marketing activities by attending trade shows, conferences, and other related events

Work closely with other team leads to define and help deliver new service and product offerings

Ensure consistency of new installations by enforcing standards/procedures during discovery and planning process

Continual pursuit of improvements in the process and efficiencies while following and enforcing the guidelines and defined processes

Obtain and maintain certifications for key vendors and assist with internal sales team training

Assist sales, business analysts and architects with proposals and documentation

Assist teams in new account acquisition with a focus on providing an outstanding customer experience throughout the customer lifecycle

Create Statements of Work or general summary of solution deliverables

Work with all teams on delivery of timely and accurate quotes to customers

Achieve SLA’s, targets and goals based on positions’ requirements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical sales experienceCloud computingNetwork managementData security best practicesMicrosoft ServerMicrosoft OfficeServer configurationStorage device designNetwork designStatements of WorkCustomer relationship managementTechnical solutions presentation

Required

5+ years of customer facing technical sales experience in the IT Industry

Ability to create and present technical solutions to clients and clearly articulate the technical value proposition to the customer

Experience with data security best practices, cloud computing and network management

Possess the right balance of deep technical understanding and sales attitude

Experience with creating and presenting Statements of Work

Experience with Microsoft Server and Office applications

Configuration and design of server and storage devices

Understanding of network designs and configurations

Have the confidence to build technical solutions working with the sales teams and our business partners as appropriate, to support efforts in earning the client’s business